FAQ Money things, plainly.
- Why is the audit free?
- Because most "free audits" are templates that ask for your email and tell you what you already know. Ours is a live, personalised research run on your actual site. We give the report away because the work is its own demonstration.
- Why are the build prices on the page?
- Because hidden pricing converts ~2–3× worse than transparent pricing in published 2025 data. Hiding numbers behind a "request a quote" form costs us a working day per prospect and signals we have something to negotiate. We don't.
- What if my situation isn't on the menu?
- Run the Audit, then book the £300 hour. If we can scope it from the menu above, we will. If we can't — and a specialist suits your case better — we'll tell you who to call.
- How do I pay?
- Stripe Checkout for the £300 hour. For builds, 50% deposit by Stripe before kickoff, balance on delivery. UK Ltd-to-Ltd invoices on request.
- Refunds?
- The Hour is non-refundable once the call has taken place. Reschedules with 24h notice are free. Build deposits are non-refundable once work has started; if we don't start within 14 days of payment, we refund.
- Who owns the work?
- You. IP transfers on full payment. Nothing is locked behind our login. The deployment is one a non-engineer can repeat.